Privacy Policy

Last updated: 20/07/2025

At PianetaShopping, we are committed to protecting your privacy and ensuring transparency regarding how we collect, use, and share your personal information. This Privacy Policy explains your rights and our practices regarding your data.

By using our website or services, you consent to the practices described in this policy.

1. Who We Are

PianetaShopping
Email: privacy@pianetashopping.com
Legal Address: Smart Solutions Srls – via San Giovanni Bosco 40, 56127 Pisa
We are the data controller for the personal data we collect through this website and our services.

2. Information We Collect

We collect personal data that you provide directly and automatically through your use of our platform.

a) Information You Provide:

• Name, email address, shipping and billing address

• Phone number

• Payment details (processed securely via third-party gateways)

• Account information (if you register as a buyer or vendor)

• Any messages, reviews, or support requests

b) Information We Collect Automatically:

• IP address and device information

• Browser type and settings

• Usage data (e.g., pages visited, time spent)

• Cookies and tracking technologies (see Cookie Policy)

3. How We Use Your Data

We use your information to:

• Process and fulfill orders

• Manage vendor and buyer accounts

• Provide customer support

• Improve and personalize our services

• Prevent fraud and ensure platform security

• Comply with legal obligations

• Send marketing communications (only with your consent)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract (e.g., completing a purchase)

• Your consent (e.g., marketing emails)

• Compliance with legal obligations

• Our legitimate interests (e.g., fraud prevention, service improvement)

5. Sharing Your Data

We may share your personal data with:

• Vendors (only for orders you place with them)

• Payment processors and logistics partners

• IT and hosting service providers

• Legal authorities if required by law

• Third-party affiliates (only if you make a purchase through their link)

We do not sell or rent your personal data.

6. International Transfers

If your data is transferred outside the EU/EEA, we ensure that appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)

• Transfers to countries deemed “adequate” by the European Commission

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes described:

• Account data: as long as your account is active

• Order data: for the duration required by tax and legal regulations

• Marketing data: until you unsubscribe or withdraw consent

8. Your Rights (under GDPR)

You have the right to:

• Access your personal data

• Correct or update inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

• File a complaint with a Data Protection Authority (DPA)

To exercise your rights, please contact us at privacy@pianetashopping.com

9. Security Measures

We implement appropriate technical and organizational security measures to protect your data, including:

• Encrypted transmission (SSL)

• Access controls

• Secure server environments

However, no method of transmission or storage is 100% secure.

10. Cookies and Tracking Technologies

We use cookies to:

• Improve user experience

• Remember preferences

• Analyze site usage

• Deliver targeted advertising

You can manage cookie preferences via your browser settings. See our [Cookie Policy] for more information.

11. Children’s Privacy

Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify you via email or a site banner.
Last update date will always be shown at the top of the page.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

📧 privacy@pianetashopping.com
📍 [Insert company address]