Refund policy

Last updated: September 28, 2026

All products on PianetaShopping.com are sold directly by Smart Solutions Srls. PianetaShopping is not a marketplace: for returns and refunds you deal only with us.

Smart Solutions Srls – operator of the online store PianetaShopping.com
Registered office: Via San Giovanni Bosco 40, 56127 Pisa (PI), Italy
VAT number: IT02410300509
Email: support@pianetashopping.com

1. Right of withdrawal (14 days)

If you are a consumer you may withdraw from your purchase, without giving any reason, within 14 calendar days from the day you (or a person you designate, other than the carrier) receive the product. If an order contains several products delivered separately, the 14 days start from delivery of the last product.

2. How to request a return

Email support@pianetashopping.com or use the form on our Contact page, stating your order number, the product you want to return and (optionally) the reason.
We confirm your request and send you the exact return address. Do not send the parcel back to the sender address printed on the package: it may not be the correct one.
Ship the product within 14 days of notifying us of your withdrawal, using a tracked service, and send us the tracking number.

3. Condition of returned products

Products must be returned complete with accessories, manuals and any free gifts and, where possible, in their original packaging. You may inspect the product as you would in a physical shop; for handling beyond that, we may deduct an amount equal to the loss in value, as permitted by law.

4. Products excluded from withdrawal

customised or made-to-measure products;
sealed products unsuitable for return for health or hygiene reasons (e.g. personal care items) once unsealed after delivery;
products liable to deteriorate or expire rapidly.

5. Return shipping costs

For change-of-mind returns, the direct cost of return shipping is paid by the customer. If the product arrived defective, damaged or different from what you ordered, we cover all return costs.

6. Refunds

We refund the full amount paid, including standard delivery costs, within 14 days of receiving your withdrawal notice, using the same payment method used for the purchase. We may withhold the refund until we have received the product or you have provided proof of having sent it back, whichever is earlier. You will not incur any fees for the refund.

7. Defective, damaged or wrong products

If you receive a product that is defective, damaged in transit or different from what you ordered, contact us as soon as possible (preferably within 7 days of delivery) with your order number and a few photos. We will offer a free replacement or a full refund. This does not limit your statutory rights.

8. Legal guarantee of conformity

All products are covered by the 24-month legal guarantee of conformity from delivery under the Italian Consumer Code (arts. 128 ff., Legislative Decree 206/2005). If a product is defective you are entitled, free of charge, to repair or replacement or, where these are not possible, to a price reduction or refund.